Privacy policy
Last updated: August 30, 2026
W29 Showroom operates w29showroom.com as an independent online accessories retailer. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, or contact us.
By using our website and services, you acknowledge that you have read this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
- Contact information, such as your name, email address, billing address, and shipping address.
- Telephone number, if you choose to provide one during checkout, delivery, or customer-service interactions.
- Order information, including products purchased, returned, exchanged, or cancelled.
- Payment and transaction information needed to process your purchase. Complete payment-card details are processed by Shopify and applicable payment providers and are not stored directly by W29 Showroom.
- Account information, such as login credentials, preferences, and account settings.
- Communications you send to us regarding products, orders, returns, refunds, privacy requests, or customer support.
- Device and usage information, such as IP address, browser type, device information, pages viewed, and interactions with the website.
How We Collect Information
We may collect information:
- directly from you when you place an order, create an account, or contact us;
- automatically through cookies and similar technologies;
- from Shopify and service providers that help operate our store;
- from payment providers, delivery carriers, fulfillment partners, analytics providers, and other service providers involved in providing our services.
How We Use Personal Information
We may use personal information to:
- process and manage orders;
- process payments;
- arrange shipping and delivery;
- process returns, refunds, and exchanges;
- provide customer support;
- maintain customer accounts;
- communicate about orders and transactions;
- detect and prevent fraud or misuse;
- maintain the security and operation of our website;
- improve our products, services, and customer experience;
- send marketing communications where permitted and where appropriate consent has been obtained; and
- comply with applicable legal and regulatory obligations.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our store and provide services to customers.
This may include disclosure to Shopify, payment processors, delivery carriers, independent brands, suppliers, fulfillment partners, technology providers, analytics providers, customer-service providers, and professional advisers.
We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, or services.
Suppliers and Fulfillment Partners
Some products offered by W29 Showroom may be stored or dispatched by independent suppliers or fulfillment partners.
When necessary to complete an order, we may provide those partners with information such as the customer's name, delivery address, contact information, ordered products, and other information reasonably required to process and deliver the order.
Relationship With Shopify
Our online store is hosted by Shopify.
Shopify processes certain personal information in order to provide its ecommerce, checkout, security, analytics, and related services.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy:
Shopify Consumer Privacy Policy
Cookies and Similar Technologies
Our store may use cookies and similar technologies to operate essential website functions, remember preferences, maintain security, understand website usage, and provide analytics or advertising features where enabled.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Advertising and Privacy Choices
Depending on your location and the services enabled on our store, information may be used to measure advertising effectiveness or provide relevant advertising.
Where applicable, customers can manage eligible data-sharing and advertising privacy choices through our privacy choices page:
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as completing transactions, maintaining order records, providing customer support, preventing fraud, resolving disputes, and complying with legal obligations.
Your Privacy Rights
Depending on where you live, applicable law may provide rights relating to your personal information.
These rights may include requesting:
- access to personal information we maintain about you;
- correction of inaccurate personal information;
- deletion of certain personal information;
- a portable copy of certain personal information;
- restriction or objection to certain processing; or
- an opt-out from certain targeted advertising, sale, or sharing practices where applicable.
To submit a privacy request, contact us at Contact@w29showroom.com.
We may need to verify your identity before completing certain requests.
Marketing Communications
If you receive promotional emails from us, you may unsubscribe using the unsubscribe link included in those messages.
You may still receive non-promotional communications relating to orders, account activity, customer support, or other transactions.
Children's Privacy
Our store is not intended for children below the age at which they can legally enter into a purchase contract in their jurisdiction.
We do not knowingly collect personal information from children for the purpose of allowing them to purchase from the store.
Third-Party Websites
Our website may contain links to websites or services operated by independent third parties.
Those websites are governed by their own privacy policies and practices. W29 Showroom is not responsible for the privacy practices or content of unrelated third-party websites.
International Data Processing
Shopify and some of our service providers, suppliers, carriers, or fulfillment partners may process information in countries other than the country where you live.
Where applicable law requires safeguards for international transfers, appropriate recognized transfer mechanisms may be used.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, services, or legal requirements.
The latest version and updated date will be displayed on this page.
Contact W29 Showroom
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact us using the information below:
W29 Showroom
Email: Contact@w29showroom.com
Business contact address: 9705 Burnet Rd, Austin, TX 78758, United States
Customer support and privacy requests are handled by email. The business contact address above is not a walk-in showroom or an automatic return address.