Returns & Refunds

Last updated: August 30, 2026

Return and refund requests for purchases made on w29showroom.com are handled through W29 Showroom. Independent fulfillment partners may receive or inspect returned products on our behalf, but customers should contact W29 Showroom for authorization, return instructions, and refund communication.

Return-request period

Submit an eligible return request within 30 calendar days after confirmed delivery. Email Contact@w29showroom.com with the order number, product name, reason for the request, and photographs when the item is damaged, defective, or different from what was ordered.

Condition requirements

For a change-of-mind request, the item must be unused, unworn, unwashed, unaltered, and returned with its original packaging, labels, accessories, and protective materials. A return may be refused if the item shows wear, damage, odor, missing parts, or handling beyond what is reasonably necessary to inspect it.

Hygiene and non-returnable items

For hygiene reasons, earrings intended for pierced ears are not eligible for a change-of-mind return after their hygiene seal or protective packaging has been opened. This exclusion does not apply when the item is damaged, defective, incorrect, or when applicable law provides a remedy. Customized, final-sale, or gift-card items are also non-returnable when clearly identified as such before purchase, except where required by law.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and should use a trackable service. When W29 Showroom confirms that an item was damaged, defective, or incorrect, we will provide the appropriate remedy and return instructions, which may include a prepaid method where available.

Return destination

W29 Showroom provides the correct return destination after an eligible request is approved. The destination can vary by product or fulfillment partner. Customers do not need to contact a supplier directly. Do not send products to the Austin business contact address unless W29 Showroom provides that address in writing for the specific return.

Inspection and refunds

Approved returned items are inspected after receipt, either by W29 Showroom or an authorized fulfillment partner acting on our behalf. W29 Showroom remains the customer-facing contact and communicates the return or refund outcome to the customer.

For orders paid through an online payment provider, an approved refund is issued to the original payment method. For an approved refund on an order paid using a manual payment method, customer support will arrange an appropriate refund method and may request information reasonably needed to complete it. We do not charge a restocking fee for an approved return unless a specific fee was clearly disclosed before purchase and is permitted by law. Original outbound shipping is not refundable for a change-of-mind return unless required by law.

After a refund is processed, banks and payment providers may require additional business days to display the credit. W29 Showroom will send confirmation when the refund has been submitted.

Damaged, defective, or incorrect items

Report the problem to W29 Showroom promptly and keep the item, labels, and packaging until instructions are provided. Clear photos help us review the issue and coordinate any necessary replacement, refund, or other appropriate resolution.