Returns & Refunds

Last updated: July 27, 2026

Contact W29 Showroom before sending any product back. Returns sent without written instructions may be delayed, refused, or sent to the wrong supplier location.

Return-request period

Submit an eligible return request within 14 calendar days after confirmed delivery. Email Contact@w29showroom.com with the order number, product name, reason for the request, and photographs when the item is damaged, defective, or different from what was ordered.

Condition requirements

For a change-of-mind request, the item must be unused, unworn, unwashed, unaltered, and returned with its original packaging, labels, accessories, and protective materials. We may refuse a return that shows wear, damage, odor, missing parts, or handling beyond what is reasonably necessary to inspect it.

Hygiene and non-returnable items

For hygiene reasons, earrings intended for pierced ears are not eligible for a change-of-mind return after their hygiene seal or protective packaging has been opened. This exclusion does not apply when the item is damaged, defective, incorrect, or when applicable law provides a remedy. Customized, final-sale, or gift-card items are also non-returnable when clearly identified as such before purchase, except where required by law.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and should use a trackable service. When we confirm that an item was damaged, defective, or incorrect, W29 Showroom will provide the appropriate remedy and return instructions, which may include a prepaid method where available.

Return destination

Do not send products to the Austin business contact address unless support provides that address in writing for the specific return. The correct destination can vary by brand, supplier, or fulfillment partner.

Inspection and refunds

Approved returned items are inspected after receipt. For orders paid through an online payment provider, an approved refund is issued to the original payment method. For Cash on Delivery or another manual payment method, customer support will arrange an appropriate refund method with the customer and may request the information reasonably needed to complete it. We do not charge a restocking fee for an approved return unless a specific fee was clearly disclosed before purchase and is permitted by law. Original outbound shipping is not refundable for a change-of-mind return unless required by law.

After a refund is processed, banks and payment providers commonly require additional business days to display the credit. We will send confirmation when the refund has been submitted.

Damaged, defective, or incorrect items

Report the problem promptly and keep the item, labels, and packaging until instructions are provided. Clear photos help us verify the issue with the supplier and determine replacement, refund, or other appropriate resolution.