Last updated: July 27, 2026
W29 Showroom works with independent brands, suppliers, and fulfillment partners. Shipping availability, cost, processing, and delivery estimates can therefore differ by product and destination.
Where we ship
A country is eligible only when Shopify checkout offers a delivery method for the exact products and address entered. Access to the website does not guarantee that every item can be delivered to every country. If no shipping option appears, the order cannot currently be accepted for that combination of products and address.
Processing
Orders paid online are released for processing after payment is confirmed. When an approved manual payment method, including Cash on Delivery, is offered at checkout, the order may be processed before payment collection according to the payment instructions shown during checkout. Handling time varies by supplier and product. Any product-specific or checkout estimate should be reviewed before placing the order. If an estimate is not available and timing is important, contact us before ordering.
Shipping charges and estimates
Available delivery methods, charges, and estimated timing are calculated at checkout. Delivery dates are estimates, not guarantees. Carrier delays, customs processing, severe weather, peak periods, supplier processing, and incorrect addresses can affect delivery.
Multiple packages
Products from different suppliers can be dispatched separately. A single order may therefore have multiple packages, tracking numbers, or delivery dates.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, brokerage charges, or customs requirements imposed by the destination country. Unless checkout states that these amounts are included, the recipient is responsible for charges collected by customs or the carrier.
Tracking
When tracking is supplied by the fulfillment partner, it is sent to the email address used for the order. Tracking can take time to update after a label is created.
Address accuracy
Customers must provide a complete and accurate delivery address. Email us promptly if a correction is needed. Changes cannot be guaranteed after processing begins. Additional carrier costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Lost, delayed, or damaged delivery
Email Contact@w29showroom.com with the order number and relevant details. Keep the product and packaging when an item arrives damaged. We will review the shipment information and work with the relevant supplier or carrier.
Order cancellation
Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed after a supplier begins processing or dispatches the order.