Where do products ship from?
Products may ship from different independent brands, suppliers, or fulfillment partners. The supplier associated with an item is identified on its product page where available. Orders containing multiple products can arrive in separate packages.
Which countries can I order from?
Delivery eligibility depends on the exact product and address. Enter the delivery address at checkout to confirm whether the selected item can be shipped and to see the available rate. A destination is not guaranteed merely because the website can be opened from that country.
How much is shipping?
Shipping charges are calculated at checkout using the products and delivery address. Different products can have different rates.
How can I pay?
Use a payment method offered during Shopify checkout. When Cash on Delivery is available for the selected order and address, the checkout instructions explain when and how payment is collected. Payment options can change and are confirmed by the methods shown at checkout.
When will my order arrive?
Any processing and delivery estimate available for the selected products is shown during checkout or in the order communication. Estimates can be affected by supplier processing, carrier delays, customs, weather, and address problems.
Can I return an item?
Eligible return requests must be submitted within 14 calendar days after confirmed delivery. Read the full Returns & Refunds page before contacting support.
Where should I send a return?
Do not send a return to the Austin contact address unless customer support specifically instructs you to do so. The correct return destination can depend on the supplier.
How do I contact support?
Email Contact@w29showroom.com. Include your order number, product name, and clear photos when reporting a damaged, defective, or incorrect item.